Satisfied Clients

Why Choose US?

Crafted with safe, non-toxic, eco-friendly materials.

Feature
Corals Depot
Others
2-hour DOA claim window (clear + enforced)
Report within 2 hours of delivery/pickup
Often unclear windows or inconsistent handling
Local pickup (when available)
Local pickup available by appointment when offered
Online-only with no pickup option
5-day retail health guarantee
5-day limited health guarantee for retail livestock (terms apply)
Usually DOA-only
No runaround on resolutions
Live sales final; approved issues handled via store credit (policy is spelled out)
ā€œWe’ll see what we can doā€ with vague outcomes
Safe shipping days
Ships Monday–Wednesday for livestock safety
Many sellers still ship late-week (higher delay risk)
Built-in care guidance on product pages
Listings include practical info like PAR range, flow, aggression, and parameter ranges (plus dip guidance on many pages)
Minimal specs = more guesswork and preventable losses
Free UPS Overnight threshold
Free UPS Overnight on coral orders $299+ (after discounts, before tax)
Higher thresholds or no free overnight option
Airline cargo option for big orders
Airline cargo available for $1499+ orders
Not offered (or no clear process)
True WYSIWYG transparency
Buy the exact coral shown; photographed under real reef lighting; inspected before listing
Stock photos / ā€œrepresentativeā€ images / heavy filters
One brand, one facility (no hidden storefronts)
ā€œOne brand, one business, one facilityā€ + dedicated aquaculture/holding facility; livestock acclimated/quarantined
Multiple sites/brands can muddy accountability

Frequently Asked Question

Yes — if something arrives DOA, it may be eligible for store credit when the claim rules are followed.
DOA claims must be submitted within 2 hours of delivery (or pickup).
Send clear photos + video of the coral in the original sealed bag, a photo of the shipping label, and a visible timestamp.
Yes — someone must be present for the first delivery attempt; missed deliveries void guarantees.
Yes — retail livestock includes a 5-day limited health guarantee, with exclusions for things like acclimation/water quality/equipment issues.
Live livestock sales are final; approved claims are resolved with store credit (not refunds to the original payment method).
Options include UPS Overnight, airline cargo, and local pickup by appointment (where available).