Live Coral & Fish Guarantee Policy

Retail & Wholesale

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Shipping & Risk of Loss

• All live livestock ship UPS Overnight, airline cargo, or local pickup by appointment.

• Customer must be present for the first delivery attempt. Missed deliveries void all guarantees.

• Risk of loss transfers to the customer upon first delivery attempt or cargo availability.

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Live Arrival Guarantee (Wholesale Orders)

• Coverage applies only at the time of box opening.

• Verified DOA may be eligible for store credit only, at our discretion.

• Losses after acclimation, carrier delays, weather issues, mishandling, or missed pickups are not covered.

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5-Day Limited Health Guarantee (Retail Orders)

• Retail livestock includes a 5-day limited health guarantee.

• Coverage excludes losses caused by improper acclimation, water quality issues, equipment failure, aggressive tankmates, disease introduced by the customer, or environmental stress.

• Approved claims are resolved with store credit only.
  Refunds to the original form of payment are not offered for live animals.

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DOA Claim Requirements

• DOA must be reported within 2 hours of delivery or pickup.

• Required documentation:

  • Clear photos and video of livestock in the original sealed bag

  • Photo of shipping label

  • Visible timestamp

• Claims submitted outside this window or without documentation will be denied.

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Store Credit & Refunds

• All live livestock sales are final.

• Refunds to the original payment method are not offered for live animals.

• Store credit may be issued once per customer and expires 60 days from issuance.

• Additional claims may be denied at our discretion.

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Fraud & Disputes

• Claims may be denied if evidence is altered, reused, misleading, or unverifiable.

• Payment disputes or chargebacks that contradict this policy may be contested with supporting documentation.

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Acceptance of Terms

By completing a purchase from CoralsDepot.com, the customer acknowledges and agrees to this policy in full.