Shipping policy
Shipping Options
We currently offer two shipping methods:
1. Overnight Delivery (UPS)
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Delivered directly to your door.
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Requires someone to be available on the first delivery attempt.
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Recommended for small or single-box orders.
2. Airline Cargo Pickup (Delta, Alaska, or Southwest)
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Pick up your box directly at your local airport’s cargo facility.
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Usually the fastest and safest option for large or multiple-box orders.
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You’ll receive an Air Waybill (AWB) number once shipped.
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Payment for shipping may be billed after packing to ensure accurate weight and box count.
Shipping Rates
Shipping costs vary by method and location.
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Overnight delivery is calculated at checkout. For single box, extra boxes will be billed after order is packed.
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Airline cargo is billed separately after packing (we’ll contact you before shipping).
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Local pickup may be available by appointment.
Live Arrival Guarantee
All livestock orders are covered by our 100% Live Arrival Guarantee.
If anything arrives dead on arrival (DOA), we’ll issue store credit for the full value of the affected item.
For details, please see our Refund Policy.
Receiving Your Order
To ensure your corals arrive healthy:
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Be available for pickup or delivery as soon as the shipment arrives.
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Open the box immediately and begin the acclimation process.
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Report any DOA items within 2 hours of delivery or pickup with clear photos of the coral in unopened bags.
Delays & Responsibility
We are not responsible for delays caused by carriers, flight changes, or missed pickups. However, we’ll always work with you to resolve any shipping issues quickly and fairly.
