Live Arrival & Health Guarantee
Live coral and fish are final sale and covered by our DOA guarantee. A 5-day health guarantee applies to retail orders.
Description
Why Choose US?
Crafted with safe, non-toxic, eco-friendly materials.
Feature
Others
2-hour DOA claim window (clear + enforced)
Local pickup (when available)
5-day retail health guarantee
No runaround on resolutions
Safe shipping days
Built-in care guidance on product pages
Free UPS Overnight threshold
Airline cargo option for big orders
True WYSIWYG transparency
One brand, one facility (no hidden storefronts)
Frequently Asked Question
Yes — if something arrives DOA, it may be eligible for store credit when the claim rules are followed.
DOA claims must be submitted within 2 hours of delivery (or pickup).
Send clear photos + video of the coral in the original sealed bag, a photo of the shipping label, and a visible timestamp.
Yes — someone must be present for the first delivery attempt; missed deliveries void guarantees.
Yes — retail livestock includes a 5-day limited health guarantee, with exclusions for things like acclimation/water quality/equipment issues.
Live livestock sales are final; approved claims are resolved with store credit (not refunds to the original payment method).
Options include UPS Overnight, airline cargo, and local pickup by appointment (where available).
